Return & Refund

At ELVOSH, we are committed to delivering premium-quality products. If you receive a damaged, defective, or incorrect product, we may arrange a replacement after verification, subject to the terms and conditions mentioned below. 1. Replacement Eligibility A replacement may be provided if: • You receive a damaged product. • You receive a defective product. • You receive an incorrect product. The issue must be reported to ELVOSH within 24 hours of delivery. For verification, you must provide: • Order details • A clear and continuous unboxing video • Clear photographs of the product • Clear photographs of the outer packaging and shipping label • A brief description of the issue The product must be unused and returned in its original packaging along with all applicable accessories. All replacement requests are subject to verification and approval by ELVOSH. 2. When Replacement Is Not Available A replacement will not be provided if: • The issue is reported after 24 hours of delivery. • The product has been used or damaged due to misuse, improper handling, accidental damage, or negligence. • The original packaging or required accessories are missing. • The request is made due to a change of mind or personal preference. • The product has been used and the customer is dissatisfied with its performance or appearance. 3. Refund Policy ELVOSH does not offer refunds for eligible replacement cases. If a replacement request is approved after verification, the eligible product will be replaced in accordance with this policy. Refunds may be issued where required under applicable law. 4. How to Request a Replacement To initiate a replacement request, please contact the ELVOSH support team within 24 hours of delivery and provide the required information mentioned above. Our team will review the submitted information and guide you through the replacement process. 5. Contact Us Phone / WhatsApp: +91 8434598657 Email: elvoshofficial@gmail.com Instagram: @elvosh_official We aim to respond to customer queries within 24–48 business hours. Brand: ELVOSH Elevate Your Beauty